Email: Recruitment@ehiggins.co.uk

Languages@ehiggins.co.uk 

Telephone: 020 8421 4242                      





Swedish speaking Customer Services/Account Co-ordinator (Watford)

Location Watford, United Kingdom
Date Posted May 11, 2015
Category Administration
Job Type Full-time
Salary £21,555 + bonus

Description

We are working with a highly prestigious global client who is looking to recruit a new coordinator that is fluent and has superb written skills in English and Swedish.

The role is managing the order entry to cash process and delivering outstanding customer service to a range of key clients and accounts. Liaising with Sales Account Managers is key to this role

Responsibilities:

  • To manage customer orders from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service
  • To respond effectively to queries relating to customer orders and deliveries
  • To manage deliveries in line with customer expectations.
  • To resolve customer complaints and invoice queries
  • To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner
  • To implement process improvements which will improve operational effectiveness and enhance profitability
  • To ensure that customer account records are kept up to date for audit purposes
  • To identify and resolve with the data management team any master data errors affecting the OTC process
  • To provide support for other members of the team

 

 

 

Key Operational Contacts:

  • Key Account Customers
  • Other Customer Focus Team members responsible for the same cluster/country
  • Sales & SPG contacts in the UK/Nordic Cluster
  • Business Support Team
  • Credit & Collections Team
  • Data Management Organisation
  • Supply Chain & Demand Planning
  • Logistics (warehouse & transport)
  • Information Systems Team

Qualifications/Experience:

  • Proven customer service or logistics experience and an ability to liaise with different contacts in the organisation
  • Excellent communication skills with both oral & written fluency in English and Swedish
  • An ability to work on own initiative and as part of a team (team player)
  • Forward thinking and open to new processes/process improvements
  • Familiar with electronic communication and workflows (lotus notes, databases,)
  • PC skills – competent on Excel, Word and Powerpoint , SAP experience would be an advantage
  • An ability to prioritise workload and manage time effectively
  • A pro-active and flexible attitude
  • An ability to work under pressure and to tight deadlines when required.
Apply
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