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Corporate (IT) Administrator and Analyst

Location London, United Kingdom
Date Posted March 23, 2017
Category IT
Job Type Full-time
Salary £25000 to £27000 a.e. + benefits

Description

Our client, a leading sports Newspaper (online and print), is seeking an IT Support Administrator/Analyst to join their growing Help Desk and Production Support teams. This is a newly created role, ideally suited to a bright, dynamic and highly organised Business Management Graduate or similar, who relishes a challenge and is now looking for their next role to expand their experience in administration. Aim of the role:
  • To be the principal administrator for the Head of IT for the Help Desk/Production Support areas with diverse duties, including compiling financial and statistical reports on both a weekly and monthly basis, mobile phone/equipment procurement and managing supplier procurement . (97% of role)
  • To provide first point of contact for the IT support desk in a busy office of 450 users, logging and actioning requests and escalating, subject to availability. Providing very basic 1st line support for setting up phone handsets, Gmail issues, when required. (3% of role)
Duties: Administration:
  • Collect, analyse, report and help to create real time KPIs for ITSM and Security
  • Produce weekly and monthly reports regarding KPIs against SLAs for Operations and Security
  • Monitor and collate statistics on Help Desk and Service Desk usage
  • Perform MIS Analysis and produce reports
  • Assist the Helpdesk Manager with monthly service delivery reviews
  • Document and maintain applicable processes
  • Raise CAPEX forms and Purchase Orders – maintain a register and liaise with Finance department to obtain approval
  • Update and maintain CAPEX and OPEX spreadsheets
  • Log and manage vendor invoices.
  • Reconcile invoices against CAPEX and OPEX spreadsheets.
  • Track payments and obtain approval from Head of IT
  • Assist with IT and mobile phone procurement including obtaining quotes and presenting options.
  • Manage mobile register to record new phone requests, issue new phones and terminations
  • Assist HR Department with screening applicant CVs for the department, as directed.
1st Line Support:
  • Supporting colleagues via face to face requests, portal or e-mail.
  • Deal with walk ups and provide customers a friendly service by managing their expectations
  • Triage Tickets – Manage and organise tickets according to priority.
  • Monitor SLAs for tickets and escalate as necessary.
  • Assist the helpdesk with communications
  • Assist with setup and configuration of employee technology systems at a rudimentary level.
  • Assist with ensuring meeting rooms are in working order
Required Experience: Essential 
  • Experience of collating of financial and statistical data and reporting
  • Ability to handle basic business Maths and Accounting (Excel/Google Sheets etc)
  • Good user knowledge of Gmail and using Smartphone Apps.
  • Customer facing service-oriented passion and skills
  • Interest in technology and ability to comprehend computer instruction manuals and documents and directions in order to remedy minor user based problems
Desirable
  • Degree/Qualification in Business Management Studies, or equivalent
  • A-levels in suitable subjects such as Maths, ICT, Business Studies, Accountancy.
  • Knowledge of Google Apps (G Suite) and configuring smartphones
  • Soft skill ability to explain/train people
Ideal candidate profile:
  • Proven analytical and report writing skills
  • Excellent written, verbal and interpersonal skills
  • Excellent communication skills
  • Ability to multitask, juggle priorities and work well under pressure
  • Meticulous attention to detail
Our client offers a competitive salary, access to company pension scheme, BUPA healthcare, season ticket loan and other benefits. Working hours: Mon-Fri, 09:30 to 18:00 25 Days Holiday (+Bank Holidays)

 

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