Email: Recruitment@ehiggins.co.uk

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Telephone: 020 8421 4242                      





I.T. Sales Support Executive

Location Wembley, United Kingdom
Date Posted March 29, 2018
Category Administration
Job Type Full-time
Salary £25,000 to £28,000 a.e., plus benefits package

Description

Minimum one year’s  relevant experience

Our client, a highly successful IT Service Solutions Provider, is seeking a detail orientated support executive  with some experience in an IT Sales environment, to provide logistical support to their dynamic Account Management team and on-going client care for existing and new clients. You will be managing the customer relationships and providing assistance with account queries.

Besides a competitive salary package the role also offers the following benefits:
  • 20 Days holiday (+bank holidays) with further days accruing after 2 years’ service
  • After 1 year’s service: Company Pension Scheme and BUPA Scheme
Duties:
  • Assist Account Managers in sourcing items as required by clients
  • Research products, obtaining information from manufacturers, suppliers, etc.
  • Obtain pricing on various products
  • Contact suppliers/manufacturers to order items, completing the appropriate paperwork in doing so
  • Follow-up with suppliers to ensure that delivery times are met
  • Purchase items from suppliers
  • Update the database with new clients, amended details or any other detail requested by sales executives
  • Assist in providing written quotations
  • Place orders on the system for Account Managers, identifying any weaknesses in the description and expanding on it to ensure clarity for the Warehouse and Technical staff
  • Complete and distribute all the necessary paperwork to ensure that work is performed on any machines/equipment delivered to the premises
  • Ensure that items are delivered to clients by the agreed time, following up on any delays and keeping the sales executives informed about any problems
  • Contact the client to inform the client of progress or problems that may arise.  Ensure that sales executives are aware of all client communications.
  • Keep Account Managers informed of all issues
  • Comply with the requirements of the ISO 27001 and ISO 9001:2008 standards and the Company’s Quality Management System.
Required skills/experience:  
  • Excellent telephone & customer service manner
  • Experience of functions and relationships as an IT reseller
  • Understanding of IT hardware/software and network products
  • Knowledge on how to conduct IT research/ IT distribution
  Person specification:
  • Focused on quality
  • Self – motivated
  • Able to work independently.
Apply
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